Refund policy


The provisions of this article apply only to Customers who, in their capacity as consumers, purchase Products online from Moksi.

In application of the legislation on distance selling (Book VI, Title 3, Chapter 2, Article 47 and 48 of the Belgian Code of Economic Law), the Customer has the right to withdraw from his purchase without penalty and without giving any reason within a maximum period of 14 calendar days from the day following the day of delivery.

This withdrawal request may be made by sending an email to or via postal mail by using the withdrawal form available in Annex I of these Terms and Conditions. The Customer may use the enclosed model withdrawal form for this purpose, but is not obliged to do so.

In accordance with article 48 of the Belgian Code of Economic Law, the right of withdrawal may not be exercised for among other the following relevant exceptions in the relationship between Moksi and Customer:

  1. the supply of goods or services whose price depends on fluctuations in the financial market beyond the company’s control and which may occur during the withdrawal period;
  2. the supply of goods likely to deteriorate or expire rapidly;
  3. the supply of sealed goods which cannot be returned for health or hygiene reasons and which have been unsealed by the Customer after delivery.

In view of the above, the right of withdrawal applies to our Products only in the following cases:

– before dispatch of the package, in all cases ;

– after the package has been dispatched and before the seals have been opened: in all cases insofar as hygiene measures allow the Product to be resold.

– after the package has been dispatched and the seals have been opened, only if there are one or more manufacturing defects.

The Products must be returned within 7 working days of notification of the decision to withdraw, in new and undamaged condition (with the delivery note), accompanied by any accessories (such as and including user manuals and documentation), to the following address:

To the attention of Shop We Do located at Egide Walschaertsstraat 22C, 2800 Mechelen, Belgium.

The Customer bears the direct costs of returning the product. If Moksi has not indicated that the Customer should bear these costs or if the trader indicates that the Customer should bear the costs himself, the Customer does not have to bear the cost of return.

The right of withdrawal may be refused in the event of depreciation of the goods resulting from handling other than that necessary to determine the nature, characteristics and operation of the Products.

Where the right of withdrawal is applied in accordance with the provisions of this article, Moksi will reimburse the Products ordered (after deduction of postage and return costs) within 14 working days.

If the returned Product has diminished in value in any way, Moksi reserves the right to hold the Customer liable and to claim compensation for any diminution in the value of the Product resulting from the Customer’s use of the Product beyond what is necessary to establish the nature, characteristics and operation of the Product.